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How to Update License Information

Home » SBHP Provider Portal Knowledge Base » How to Update License Information

To remain in good standing on the Star Providers directory, it is a requirement that providers update their license information whenever it is renewed or changed. Follow these instructions to update your record.

Getting Started

To begin, log in to the Provider Portal. From the Portal welcome page, select Directory Listing then click on Licenses in the top menu.

Portal welcome page with the Directory Listing option highlighted for selection.
Licenses tab selected in primary page menu navigation

Updating/Renewing a License

If you are renewing a license, do not add a new license. Simply click on the link next to the license you wish to update.

Licenses tab showing an existing license listed with the license number as a selectable link to edit and update license details

Upload your new license and enter the expiration date along with any other license details. Once completed, click “Save”.

Update License screen showing fields to upload a license document, enter expiration date, and click Save

Adding a New License

To add a new license, from the Licenses section, click on the Add License + button.

Type in the license type, issuing body, state of issue, and original license date (this is different than the license expiration date), then click Next.

Add License screen showing fields to enter license type, issuing body, state of issue, and original license date with a Next button to continue

Select the date your license expires, upload your license, then click Save. Our team will then review your documentation within one week.

Update License screen showing fields to upload a license document, enter expiration date, and click Save